Return & Refund Policy

Last updated: June 4, 2026

This Return & Refund Policy governs all purchases made through the Yihui website (the “Website”), operated by Hubei Yihui Guoxue Culture Communication Co., Ltd. We want you to be completely satisfied with your purchase of authentic Feng Shui jewelry and consecrated crystals. Please read this policy carefully before making a purchase.

1. Our 30-Day Satisfaction Guarantee

We offer a 30-day return window from the date your order is delivered. If you are not entirely satisfied with your purchase for any reason, you may return the item(s) for a refund or exchange, subject to the conditions outlined below.

2. Eligibility Conditions

To be eligible for a return, the following conditions must be met:

The item must be returned within 30 calendar days of the delivery date shown in the tracking record.
The item must be in unused, unworn condition and in its original packaging, including any certificates, tags, pouches, or authentication cards that came with the product.
For consecrated items (e.g., blessed or energized crystals): Because consecration is a spiritual service performed specifically for you, consecrated items may only be returned for refund if they are unopened and the consecration seal is intact. Once the consecration seal is broken or the item has been used, the consecration service is considered fulfilled and is non-refundable. However, the physical product itself may still be returned for a partial refund (excluding the consecration service fee), subject to inspection.
Items must be returned in the same condition as received. We reserve the right to reject returns of items that show signs of wear, damage, or tampering.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

Gift cards or store credit.
Items marked as “Final Sale” or “Clearance” on the product page.
Custom-made or personalized jewelry (unless defective).
Items returned after the 30-day window.
Items that have been damaged due to customer misuse, improper storage, or attempted repair.

4. Return Process

To initiate a return, please follow these steps:

Email us at info@yihui.one with your order number, the item(s) you wish to return, and the reason for return. Please include photographs if the item is damaged or defective.
We will respond within 2–3 business days with a Return Merchandise Authorization (RMA) number and return shipping instructions.
Pack the item(s) securely in the original packaging, include the RMA number inside the package, and ship to the address provided in our return instructions.
We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return transit.

5. Refund Terms

Full refund: If the item is returned in its original, unused, and intact condition (including packaging and consecration seal where applicable), you will receive a full refund of the product purchase price.
Partial refund: If the item is returned in used or damaged condition (but still resalable), or if the consecration seal has been broken, we may issue a partial refund excluding the consecration service fee and a restocking fee of up to 15%.
No refund: Items that are not in resalable condition, are returned after 30 days, or are non-returnable as defined in Section 3 will not be refunded.
Original shipping costs are non-refundable, except in cases where the return is due to our error (e.g., wrong item shipped, defective item).
Return shipping costs are the responsibility of the customer, except when the return is due to our error.

6. Refund Processing Time

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved:

Refunds will be issued to the original payment method used at checkout.
Processing time: 5–10 business days after the refund is approved, depending on your payment provider (credit card, debit card, Stripe, etc.).
Please note that it may take additional time for the refund to appear on your bank or card statement depending on your financial institution’s processing times.

7. Exchanges

We offer exchanges for the same item or an item of equal value, subject to availability. To request an exchange, please indicate this in your return request email. If the exchange item is of higher value, the price difference must be paid before the exchange is shipped. Exchanges follow the same return process outlined in Section 4. We will ship the exchange item after receiving and inspecting the returned item.

8. Damaged, Defective, or Wrong Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately at info@yihui.one within 48 hours of delivery. Please include your order number, a description of the issue, and clear photographs of the damage or defect. We will resolve the issue promptly by offering one of the following at your choice:

A full refund (including original and return shipping costs), or
A replacement item shipped at no additional cost to you.

9. Cancellation of Refund-Eligible Returns

If you change your mind after initiating a return but before we have processed the refund, you may cancel the return request by emailing us. If the item is already in transit back to us, we will process the return as normal upon arrival, and a refund or reshipment will be arranged at your discretion.